Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has. If there is a cpumemory upgrade what are the specs for each model. Polycom devices running firmware version 3 and lower must. Solved polycom vvx 500 vs 501 polycom communications.
Microsoft teams on polycom trio software is currently available to customers in microsofts technology adoption program tap. Its in the top 3 bestselling voip phones and has dozens of popular alternatives in the same price range, such as polycom vvx 500 or grandstream wp820. Busy knowledge workers, and other professionals, can rely on the polycom vvx 500 to deliver bestinclass desktop productivity and a true, unified communications experience. Its in the top 3 bestselling voip phones and has dozens of popular alternatives in the same price range, such as plantronics ct14 or polycom vvx 400 ip polycom vvx 410. Not all of the features are covered, so make sure to also look for the upcoming administrators guide. So then i took a stab and changed the default transfer to blind instead of consultative and it now works again. For all latest microsoft qualified releases visit polycom uc software for skype for business deployments page for a list of qualified releases. Open offices are often loud, chaotic, and full of distractions that keep your team from getting work done. Polycom just released new vvx series phone models, vvx150, hi all,i am looking at purchasing some more phones for our office. The polycom vvx 300, vvx 310, vvx 400, vvx 410, vvx 500, and vvx 600 are older models, and polycom will discontinue support for them sooner than for the other phones. A new firmware for the polycom vvx ip phone is currently undergoing certification, and it will be available for customers soon. Upgrading polycom vvx handsets using a custom server setup. Customers in skype for business deployments should only use software releases that have been qualified by microsoft or the.
For additional assistance with updating phones the. Thats where we come in, with solutions that avert open office perils. The polycom vvx 500 is a performance business media phone offering the worlds best high definition audio. However, no matter what version is selected in the software upgrade utility software available at polycom hosted server, the phone will not update. To see which version of the firmware your device is using, press menu status 2 platform 1 phone 1 scroll down to view bootblock and updater versions. Checking the firmware on poly phones nextiva support. Polycom factory reset and software upgrade duration. Hover your mouse over the utilities menu and select software upgrade. Trying to get all of the pertinent initial information. To check the firmware version of your poly vvx, follow the instructions below works for most models.
Verify that the server type is set to polycom hosted server and then. Vvx 410 not able to upgrade software i also ran into this problem with the 5. What is the recommended firmware for 8x8 phones and analog. Latest polycom uc software release polycom support. What is the difference between the vvx411 vs 410 and the vvx 501 vs the vvx500. Getting started with vvx business media phones polycom. A basic restart simply restarts the phones application software and thus will. Polycom vvx business media phones vvx 201, 3011, 401411, 501, 601 and similar models3 polycom trio 8800 and trio 85003.
Latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release. Polycom has recently released the latest version of ucs firmware for the vvx line of sip telephony devices. Polycom factory reset and software upgrade youtube. Checking software versions on vvx 300, 310, 400, 410, 500, 600 last updated. We are doing this by going through the webserver and checking for updates directly from the hosted polycom. Polycom phones and microsoft teams frequently asked. Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of polycom ip phones with stock polycom software and configuration files. Polycom vvx 400 and 410 customers in skype for business deployments should only use. Polycom uc software for skype for business deployments. Polycom uc software for vvx business media, vvx business ip phones and soundstructure all major uc software releases intended for deployment in skype for business formerly lync are qualified by microsoft before being posted on this page. This release includes some minor enhancements alongside a few major changes in look and behavior. Software release matrix for polycom soundstation ip, soundpoint ip and vvx obi edition phones. Its a simple hardware refresh or vvx portfolio technology refresh.
Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has been qualified before deploying new software. This video shows quick way via vvx web management to upgrade the vvx to latest version. Polycom vvx 410 is a very popular option in the middle of the voip phones price range. Microsoft qualified ga for vvx 410, vvx 500, vvx 600 and soundstructure. So turns out the polycom vvx410 phones cant handle consultative transfer on teams. For additional assistance with updating phones the following articles are provided as references. Its in the top 3 bestselling voip phones and has dozens of popular alternatives in the same price range, such as polycom vvx 500 or grandstream wp820 polycom vvx 410 is. With the end of sale of some models of vvx business media phones, the following phone models will no longer receive new features after 5. Polycom releases on a regular basis feature release or maintenance releases of their uc software versions. Polycom vvx 400 and 410 customers in skype for business deployments should only use software releases that have been qualified by microsoft or the maintenance releases built on a qualified release.
The fix for me was to enter a fake provisioning server and saving the configuration. How to update polycom device firmware intermedia knowledge. Migration to teams and polycom vvx410 phones microsoft. These same concepts still generally apply when using the devices with skype for business online but the configuration and.
Vvx 301, 311 desktop ip phones polycom 6line small. The newest release of polycom vvx firmware is now available as the 5. Before you use your phone, take a few moments to familiarize yourself with its features and user interface. Polycom vvx how to upgrade the firmware on a polycom vvx. Hdx managed by resource managercma or an hdx with peripherals such as eagle eye director or polycom touch control. We are trying to get the newest firmware version of 5. We are the global communications company that powers authentic human connection and collaboration.
Whats the difference between polycom vvx 500 vs 501. Provision the phone to the polycom firmware server and then back to 8x8. This is a critical distinction, because once polycom stops updating the firmware, fixing bugs, and performing other maintenance, you might have no way of getting your phones back. When a phone is using a firmware version not recommended by nextiva, it can encounter a number of issues. This article describes the features of the firmware update for the polycom vvx phone for skype for business ip phone that supports microsoft skype for business online. Unless specifically noted in this guide, especially with regard to phone. No errors are shown, the phone simply says it is going to reboot and never does. There are a lot of new lync specific features, some of which are highlighted in this article. How to upgrade the firmware on a polycom vvx 410 business media phone.
Recommended firmware versions for phones, ata adapters and other compatible devices. How to upgrade a single polycom hdxs software youtube. I am not sure if it failed or what but the end result is the phone showing the polycom logo and rebooting. New features in the firmware update for polycom vvx ip. Vvx 410 not able to upgrade software polycom community. Once the it and admin staff are happy with the new firmware, simply copy the firmware files from your subfolder c. Polycom 220046162025 vvx 410 12line ip phone gigabit poe power supply not included 3. In the past dealing with device updates has been covered in several articles for the different device families and models.
Poly studio x family delivers radical simplicity to your meeting rooms. Vvx 410 firmware upgrade issues so i was trying to upgrade to the latest available firmware on one of my phones to test. Latest polycom uc software for soundpoint ip, soundstation ip, vvx business media, vvx business ip phones, and soundstructure. Its in the top 3 bestselling voip phones and has dozens of popular alternatives in the same price range, such as polycom vvx. As outlined in this previous article a wide array of polycom phones are now supported directly with skype for business online in office 365.
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